This Privacy Policy describes how Dream Dolls House LLC, doing business as Dream Dolls House (“we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from www.dreamdollshouse.com (the “Site”) or otherwise use our services (collectively, the “Services”).

For purposes of applicable data protection laws, Dream Dolls House LLC is the data controller of your personal information.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not access or use our Site or Services.

1. 🔞 Age Restriction

The Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information promptly.

If you believe a minor has provided us with personal information, please contact us immediately at support@dreamdollshouse.com.

2. 📋 What Personal Information We Collect

We collect personal information depending on how you interact with us.

🔹 Information You Provide Directly

When you browse, create an account, place an order, or contact support, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Account login credentials (username, encrypted password)
• Order history and preferences
• Customer support communications (emails, chat logs)
• Payment confirmation details (note: full payment card details are processed securely by third-party providers and are not stored on our servers)

🔹 Automatically Collected Information

We automatically collect certain information using cookies, pixels, log files, and similar technologies, including:

• IP address and geolocation data (country/region level)
• Device information (type, OS, browser type)
• Pages viewed, time spent, and navigation paths
• Shopping behavior and cart activity
• Referral URLs and campaign source data
• Interaction with emails, ads, or push notifications

🔹 Information from Third Parties

We may receive information about you from trusted partners, including:

• Shopify (our e-commerce platform)
• Payment processors (Stripe, PayPal, etc.)
• Shipping and fulfillment carriers (DHL, FedEx, UPS)
• Advertising and analytics platforms (Google, Meta, Klaviyo)
• Affiliate marketing networks
• Fraud prevention and security services

3. ⚙️ How We Use Your Personal Information

We use your personal information for the following purposes:

A. ✅ Provide Products & Services

• Process payments and prevent fraudulent transactions
• Fulfill and ship your orders
• Manage your account, preferences, and order history
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and service notifications

B. 📢 Marketing & Advertising (with your consent where required)

• Send promotional emails and SMS messages via Klaviyo or similar platforms
• Deliver personalized advertisements across social media, search engines, and partner sites
• Measure campaign effectiveness and optimize marketing spend
• Conduct remarketing campaigns to re-engage interested visitors
• Invite you to participate in surveys, loyalty programs, or exclusive offers

C. 🔐 Security & Fraud Prevention

• Detect, investigate, and prevent fraudulent activity or unauthorized access
• Monitor for suspicious behavior and protect our systems
• Verify identity and safeguard customer accounts
• Comply with security standards and industry best practices

D. ⚖️ Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Enforce our Terms of Service and protect our legal rights
• Address disputes, claims, or liability concerns

4. ⚖️ Legal Basis for Processing (EEA & UK Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information under the following legal bases as defined by the GDPR:

🔹 You may withdraw consent at any time via our Cookie Consent Tool, email preferences, or by contacting us directly. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

5. 🍪 Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Operate, secure, and improve the Site and Services
• Remember your preferences (language, currency, login status)
• Analyze traffic, user behavior, and Site performance
• Track affiliate referrals and marketing campaign attribution
• Deliver personalized advertising and measure ad effectiveness

🔹 Managing Your Cookie Preferences

• Use our Cookie Consent Banner to accept or reject non-essential cookies
• Adjust your browser settings to block or delete cookies (note: this may limit Site functionality)
• Visit All About Cookies for guidance on managing cookies

🔹 For details on cookies used by our e-commerce platform, see:
Shopify Cookie Policy

6. 📢 Advertising, Analytics & Affiliate Disclosure

🔹 Google Ads & Google Analytics

We use Google advertising and analytics services to:

• Deliver personalized ads based on your interests
• Measure ad performance and website traffic
• Understand user journeys and optimize conversions

These services may use cookies, pixels, and device identifiers. You can manage your preferences here:

• Google Ads Settings
• Network Advertising Initiative Opt-Out
• Google Analytics Opt-Out Browser Add-on

🔹 Klaviyo (Email & SMS Marketing)

We use Klaviyo to send marketing communications. Klaviyo may track:

• Email opens, clicks, and conversions
• Purchase history and browsing behavior
• Engagement patterns to personalize future messages

✅ You may unsubscribe at any time:

• Click the “Unsubscribe” link in any marketing email
• Reply “STOP” to SMS messages
• Contact us at support@dreamdollshouse.com

🔹 Affiliate Marketing

We participate in affiliate marketing programs. This means:

• We may earn commissions when purchases are made through affiliate links
• Affiliate partners may use cookies or tracking pixels to attribute referrals and conversions
• No personal information is sold; tracking is limited to anonymous identifiers for attribution

🔹 Shopify Advertising Services

If applicable, we may use Shopify Audiences or similar tools to personalize advertising. To restrict how Shopify merchants use your data for such services, visit:
Shopify Privacy Controls

7. 🔓 How We Disclose Personal Information

We may share your personal information with trusted third parties to provide and improve our Services:

🔹 We do not sell your personal information for monetary compensation.
🔹 Certain data sharing for advertising purposes may be considered “sharing” or “targeted advertising” under laws like the CCPA/CPRA. You may opt out of such sharing via our Cookie Tool or the links provided in Section 6.

We may also disclose information:

• To comply with legal obligations or respond to valid legal process
• In connection with a business transfer (e.g., merger, acquisition, or sale of assets)
• To protect the rights, property, or safety of Dream Dolls House, our customers, or the public

8. 🌍 International Data Transfers

Your personal information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. Data protection laws in these jurisdictions may differ from those in your country of residence.

Where required by law (e.g., for transfers from the EEA, UK, or Switzerland), we rely on legally recognized transfer mechanisms, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Other appropriate safeguards under applicable data protection laws

You may request a copy of these safeguards by contacting us at support@dreamdollshouse.com.

9. 🗃️ Data Retention

We retain your personal information only as long as necessary to:

• Provide and improve our Services
• Comply with legal, tax, accounting, or reporting obligations
• Resolve disputes, enforce agreements, or protect our rights
• Maintain security and prevent fraud

Typical retention periods:

• Account & order data: Up to 7 years (for legal/compliance purposes)
• Marketing preferences: Until you unsubscribe or request deletion
• Support communications: 3–5 years, depending on issue resolution
• Cookies & analytics data: 13–26 months, depending on tool and consent

After these periods, data is securely deleted or anonymized.

10. ✨ Your Privacy Rights

Depending on your location, you may have the right to:

🔹 How to Exercise Your Rights

Contact us at: 📧 Email: support@dreamdollshouse.com
📞 Phone: 1-213-523-3978
🌐 Mail: Dream Dolls House LLC, Attn: Privacy Team, [Business Address]

🔹 We may verify your identity before processing requests to protect your security.
🔹 We respond to all legitimate requests within 30 days (or as required by applicable law).
🔹 You may appoint an authorized agent to submit requests on your behalf (with proper documentation).

11. 👶 Children’s Privacy

As stated in Section 1, our Services are strictly for users 18 years or older. We do not knowingly collect personal information from children or minors. If you believe a minor has provided us with personal information, please contact us immediately so we can investigate and delete such data promptly.

12. 🔐 Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data in transit (SSL/TLS)
• Secure, PCI-compliant payment processing via trusted third parties
• Regular security assessments and employee training
• Access controls and authentication protocols

⚠️ However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and using secure networks when accessing our Services.

13. 🔄 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we do:

• The revised policy will be posted on this page with an updated “Last Updated” date
• Material changes will be communicated via email, Site banner, or other prominent notice
• Continued use of our Services after changes constitutes acceptance of the updated policy

We encourage you to review this page regularly to stay informed about how we protect your privacy.

📞 Contact Us

Have questions about this Privacy Policy or how we handle your data? We’re here to help.

📧 Email: support@dreamdollshouse.com
📞 Phone: 1-213-523-3978
💬 Live Chat: Available on-site, 9 AM – 6 PM CET, Monday–Friday
📬 Mail:
Dream Dolls House LLC
Attn: Privacy & Compliance Team
[Business Address]
[City, State, ZIP, Country]

For EU/UK representatives or Data Protection Officer inquiries, please email privacy@dreamdollshouse.com.