❖ DREAM DOLL HOUSE · FAQ

Production takes 3–7 business days, then express shipping 4–9 days worldwide. You’ll receive a tracking link as soon as your doll ships.

Tracking is sent via email once your order is dispatched. If you haven’t received it within 10 days, check your spam folder or contact us.

Try a different card or use PayPal/Klarna. Some banks block large transactions – contact them first. We also accept crypto and bank transfer.

We start production fast – modifications are possible within 12 hours after purchase. After that, cancellations may incur a 15% restocking fee.

Absolutely. Unmarked brown box, no logos, sender listed as “DDH Logistics”. No one will guess what’s inside.

Customs vary by country. We don’t collect duties; please check your local import taxes. We mark packages at fair value to help, but can’t guarantee no fees.

Soft head (silicone gel) feels ultra realistic for oral; hard head holds fine details better and lasts longer. Both use premium silicone.

Articulated fingers have bendable metal skeletons inside – you can pose them naturally. Non‑articulated hands are fixed but more durable.

Implanted hair is rooted strand by strand – most realistic and can be styled. Wig allows you to change hairstyles easily. Both high quality.

Soft hands have gel padding for a squishy feel; hard hands keep perfect fingernail details and resist wear. Choose based on touch preference.

Gel filling mimics real flesh bounce and weight. It’s softer than hollow or foam cores – ideal for maximum realism.

No, outfits are for display only. However, you can buy similar sets in our store. Your doll arrives clean and dressed in simple lingerie.

Yes! For all premium dolls we send 2–3 photos before shipping so you can approve the makeup and body. Standard dolls may not include this service.

Yes – we use 256‑bit SSL encryption and never store payment details. We’re an established vendor with thousands of successful deliveries.

Contact support within 48h of delivery with a photo of the package contents. We’ll express ship missing parts or offer compensation.

We offer optional shipping insurance at checkout. It covers loss, theft, or visible damage – claim directly with us for a swift replacement.