At Dream Dolls House, your satisfaction is our priority. We believe in transparent, fair, and stress-free shopping—which is why we offer a 30-Day Risk-Free Guarantee on eligible items. If you’re not completely happy with your purchase, we’re here to make it right.



🔁 30-Day Return Guarantee
Shop with confidence. If you’re not satisfied with your order, you may return it within 30 days of delivery for a full refund—provided the item is:

✅ Unused and in original condition
✅ In its original packaging with all tags/accessories included
✅ Returned with proof of purchase (order number)

❗ Important Exceptions:
Custom-made sex dolls are final sale and non-refundable unless faulty or damaged upon arrival.
Returns are only accepted after delivery—not during production or customization phases.
All returns must be initiated through our customer support team for approval and return instructions.

Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your return.



🛡️ Worry-Free Insured Delivery (Optional at Checkout)
Add Worry-Free Delivery Protection at checkout for complete peace of mind. Powered by Seel in partnership with Parcel Panel, this optional service covers:


Issue
Coverage
📦 Loss
Full refund if domestic package isn’t delivered within 30 days (60 days international)
⏱️ Delay
$5 credit if domestic delivery exceeds 10 days (30 days international)
💔 Damage
Full coverage for items damaged in transit
🔓 Theft
Full refund if package is stolen within 7 days of “delivered” status
✨ Bonus: Every protected shipment includes carbon offset credits for emissions in your destination country.

🔹 Easy claims: Visit the Seel Resolution Center with your order details.
🔹 Availability: United States, Canada, UK, EU countries, Australia, New Zealand, and more.
🔹 Note: This is an optional add-on—not a standalone product—and cannot be purchased separately.

We highly recommend adding Worry-Free Protection for high-value or custom orders.



✅ Return Policy Details
🧸 Toys, Accessories & Ready-to-Ship Items
Must be unused, in original condition and packaging
Return shipping costs are the responsibility of the customer unless the item is faulty
Store credit or refund issued upon approval and inspection

🧩 Custom-Made Sex Dolls
Non-refundable due to bespoke nature—unless:Item arrives damaged or defective
Significant deviation from approved factory preview photos

All custom dolls include pre-shipment factory photos/videos for your approval. Once you approve and the doll ships, returns are not accepted.
If an issue is identified before shipping, we’ll happily adjust or remake your order.



❌ Order Cancellations
🎁 Toys & Accessories
Most orders ship same-day or next business day
Cancellations must be requested within 1 hour of order placement
After confirmation, cancellations cannot be processed

🧩 Custom Sex Dolls (Made-to-Order)
✅ Cancel within 24 hours of order placement:Email support@dreamdollshouse.com with:
• Order number
• Full name
• Email address
A 20% restocking/cancellation fee applies (80% refund issued)

❌ After 24 hours: Production begins—cancellations are no longer possible



✏️ Order Modifications
Want to tweak your custom doll after ordering?

✅ Request changes within 12 hours of placing your order
📧 Email support@dreamdollshouse.com with your order number and requested changes
⚠️ A $79 modification fee may apply for material or design changes
❌ After 12 hours: Manufacturing begins—modifications cannot be accommodated

Pro Tip: Review your customization choices carefully before checkout. Use our 3D preview tool and consult our team via live chat if you need guidance!



📦 Missing Items or Split Shipments
To ensure safe delivery, items in your order may ship separately:

🔹 A custom doll and its accessories may arrive in different packages
🔹 Items from different warehouses (EU/US) may have separate tracking numbers
🔹 Delivery dates may vary slightly between packages

✅ What to do:
Check all tracking numbers provided in your order confirmation
Allow 1–3 business days between deliveries for multi-package orders
If an item is still missing after all packages arrive, contact us immediately

📬 Picking up from a postal office? Bring all tracking numbers and valid ID.



🛠️ Damaged Items or Order Issues
We perform rigorous quality checks and document every item with photos before shipping. But if something arrives damaged or incorrect:

🚫 Do NOT use the product
Used items cannot be evaluated or accepted for return.

📸 Report within 24 hours of delivery
Email support@dreamdollshouse.com with:
Your order number
Clear photos/video of the damage or discrepancy
A brief description of the issue

✅ Our Promise:
Our team will review your case within 1–2 business days
If approved, we’ll ship replacement parts, issue a partial refund, or arrange a full replacement—whichever resolves your concern fastest
All communication and resolutions are handled with discretion and care



📞 We’re Here to Help
Questions about returns, refunds, or your order status? Our support team is ready to assist:

📧 Email: support@dreamdollshouse.com
💬 Live Chat: Available on-site 9 AM – 6 PM CET, Monday–Friday
📚 Help Center: dreamdollshouse.com/returns-help

Please include your order number in all communications for faster service.



⚠️ Disclaimer: Return and refund policies are subject to change. Always review the terms applicable at the time of your purchase. Delivery timelines, customs policies, and protection services may vary by region. Dream Dolls House reserves the right to update policies with notice posted on this page.

✨ Shop confidently. Love your doll. We’ve got your back. ✨