Shipping & Delivery

Shipping & Delivery | DreamDollsHouse.com

At Dream Dolls House, we're committed to making your shopping experience as smooth, private, and reliable as possible. Every order is handled with care, shipped in discreet packaging, and backed by our 30-day satisfaction guarantee.

🔒 Discreet, Tracked & Reliable Shipping

✅ Trusted Courier Partners
We ship exclusively with premium carriers—DHL, FedEx, and UPS—to ensure your order arrives securely and on time.

✅ Real-Time Order Tracking
Monitor your order every step of the way. Once your item ships, track its journey from our facility to your doorstep directly from your Order Status Page.

✅ Live Notifications
Opt in during checkout to receive email and SMS updates with real-time shipping alerts—so you're always in the loop.

✅ 100% Discreet Packaging
Your privacy matters. All orders arrive in plain, unbranded boxes with no external labels indicating the contents. No logos, no hints—just your package.

💸 Shipping Rates

✨ FREE Express Shipping for all Dream Dolls House Members—simply sign in at checkout to activate.

🛒 Guest Checkout Rates:

Standard Shipping: $4.50 – $14.90 (based on location & weight)
FREE Shipping on all orders over $50

Rates calculated at checkout. Expedited options available for select regions.

⏱️ Estimated Delivery Times

🧩 Custom-Made Dolls (Made-to-Order)

Production Time: ~3 weeks
Shipping Time: 7–14 business days
Total Estimated Delivery: Up to 4 weeks

You'll receive a tracking number and factory preview photos as soon as your custom doll is ready. Complex customizations may require additional time—we'll keep you informed every step of the way.

✅ Ready-to-Ship Dolls

EU Warehouse: 2–7 business days
US Warehouse: 2–7 business days

Note: Ready-to-ship inventory cannot be customized. Availability shown in real-time on product pages.

🎁 Accessories, Toys & Adult Products

USA & Canada: 2–3 business days
Rest of World: 5–14 business days

🌍 Worldwide Delivery

We proudly ship to customers across the globe, including:

🇺🇸 United States • 🇨🇦 Canada • 🇬🇧 United Kingdom • 🇪🇺 European Union
🇦🇺 Australia • 🇳🇿 New Zealand • 🇮🇸 Iceland • 🇳🇴 Norway • 🇨🇭 Switzerland • 🇲🇨 Monaco • 🇿🇦 South Africa

Don't see your country listed? Contact our support team—we're expanding delivery regions regularly.

🌐 Customs, Duties & Import Taxes

We simplify international shipping with DDP (Delivered Duty Paid) service for most destinations.

✅ Customs Handled by Us (DDP)

For these regions, we prepay all import duties and taxes. You pay no hidden fees—just track and receive your package.

Country	Courier
🇺🇸 United States	UPS® / FedEx
🇦🇹 Austria	UPS®
🇧🇪 Belgium	UPS®
🇧🇬 Bulgaria	UPS®
🇨🇿 Czech Republic	UPS®
🇩🇰 Denmark	UPS®
🇪🇪 Estonia	UPS®
🇫🇮 Finland	UPS®
🇫🇷 France	UPS®
🇩🇪 Germany	FedEx
🇭🇺 Hungary	UPS®
🇮🇹 Italy	UPS®
🇳🇱 Netherlands	UPS®
🇵🇱 Poland	UPS®
🇵🇹 Portugal	UPS®
🇷🇴 Romania	UPS®
🇪🇸 Spain	FedEx
🇸🇪 Sweden	UPS®
🇺🇦 Ukraine	DHL

⚠️ Duties/Taxes Not Included (Customer Responsible)

For these destinations, import fees may be collected by the courier upon delivery. We provide all required documentation and support to streamline clearance.

Country	Courier
🇨🇦 Canada	FedEx
🇬🇧 United Kingdom	DHL
🇦🇺 Australia	DHL
🇮🇸 Iceland	DHL
🇮🇱 Israel	International Express
🇲🇾 Malaysia	Express
🇳🇿 New Zealand	DHL
🇳🇴 Norway	DHL
🇿🇦 South Africa	DHL
🇨🇭 Switzerland	UPS®

❓ Unsure about your location? Reach out to our support team before ordering—we'll confirm applicable fees and delivery terms.

📸 Factory Preview: See Before It Ships

Transparency is core to our promise. Every custom order includes complimentary factory photos and videos of your doll before it leaves our workshop. Review the details, confirm quality, and approve shipment with confidence—no surprises, just peace of mind.

⚠️ Important Notes

🔹 Delivery timelines are estimates, not guaranteed dates.
🔹 Peak seasons (e.g., holidays, Chinese New Year) and unexpected global events may cause slight delays.
🔹 Remote addresses may require additional transit time.
🔹 Accurate shipping information is essential—please double-check your address at checkout.